Our Policies

To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at the restaurant. For immediate response, please call the restaurant or your third party delivery company. Preparation of your order can begin immediately after your order has been confirmed.

General Return & Refund Policies

You may request for a partial refund, up to 24 hours after the date and time of the event only if there was an incomplete order or an error in what you have received. In those cases, please contact us through email or calling so we can proceed with the following:

  • For credit card payments, you will be refunded the sales price amount associated with the error.

  • For cash payments, you will receive the balance back next time you return to the restaurant or through credit.


You may not request for partial refund after the 24 hour time period, and for a full refund once you or the third-party delivery service has received the order. We do not take returns on food we have already served and cannot fully nor partially refund for the item(s).

Food Order Incomplete

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us or your third-party delivery service as soon as you notice that any food items were not received in your order. We will refund what was missing from the order within the 24 hour time period after the food was delivered or picked-up.

Please note: we do provide courtesy items such as disposable silverware, chopsticks, etc. when requested for free. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds or store credit.

Food Dissatisfaction

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.

Thank you for your understanding and please contact us for more information.